Returns, Refunds & Our 90-Day Performance Guarantee

At Resurrection Car Care Limited, we stand behind our products and want you to understand what support is available if something goes wrong.

Products advertised with our 90-Day Performance Guarantee are covered for eligible performance claims for 90 days from the date of delivery, subject to the conditions and assessment process below.

We also provide remedies for damaged or defective products and honour your rights under applicable consumer protection laws.

Our 90-Day Performance Guarantee

Resurrection Serum is designed to improve the colour, depth and gloss of suitable faded, oxidised or dull paint where the existing paint and clear coat remain intact.

If the product is used on a suitable surface, applied according to our instructions and allowed to cure correctly, but fails to deliver or maintain the intended restoration result within 90 days of delivery, you may submit a guarantee claim.

Opened, used and partially used products are eligible for assessment. Using the product does not, by itself, exclude you from the guarantee.

Once our investigation confirms an eligible performance failure, we will provide:

• A full refund of the amount paid for the affected product to your original payment method, or

• A replacement at no additional product or shipping cost, if you prefer.

Product Suitability & Expected Results

Resurrection Serum restores the appearance of suitable existing paint. It does not rebuild missing paint or repair:

• Peeling, flaking or physically missing clear coat

• Structural paint failure

• Deep scratches that extend through the paint

Results depend on the original surface condition, preparation, application, curing and subsequent care. The guarantee does not promise a repaint-equivalent finish or an identical result on every vehicle.

However, we will not reject a performance claim simply because results can vary. We will assess whether the product delivered the intended restoration performance on a suitable surface when used correctly.

Making a Claim

Contact resurrectioncarcare@gmail.com within 90 days of delivery to submit a claim under our voluntary performance guarantee.

Please provide:

• Your order number or other proof of purchase

• A description of the issue and when it became apparent

• Clear photos or videos showing the current condition

• Photos showing the paint before application, where available

• Photos or videos of the application process, where available

• Details of surface preparation, the applicator used and the application method

• Details of curing time and any exposure to rain, washing or moisture during curing

If you do not have every photograph, contact us anyway. We will consider reasonable alternative evidence.

Our Investigation & Assessment Process

After receiving your claim, we will open an investigation to understand what happened.

We will review the information provided to assess:

• Whether the paint was suitable for the product

• Whether the surface was prepared correctly

• Whether application followed our instructions

• Whether the required curing conditions were maintained

• Whether the issue represents a failure covered by the guarantee

We may request clearer photographs, additional details or a return of the remaining product where reasonably necessary.

We will explain the outcome of our assessment. If the investigation confirms correct use on a suitable surface and an eligible performance failure, we will approve the refund or replacement described above.

Exclusions From the Voluntary Guarantee

Our 90-Day Performance Guarantee does not cover issues caused by:

• Application to unsuitable paint or surfaces

• Inadequate preparation or failure to follow application instructions

• Interrupted curing, including exposure to moisture during the required curing period

• Accident damage, misuse or subsequent treatment that damages or removes the coating

• Change of mind alone

We assess the cause of each issue individually. If we decline a claim under the voluntary guarantee, we will explain our findings and the applicable exclusion.

These exclusions do not restrict any remedy available under applicable consumer protection laws.

Damaged or Defective Products

If your order arrives damaged, leaking or defective, contact us as soon as possible, ideally within 7 days of delivery, with your order details and photographs of the product and packaging where available.

We will investigate and provide the appropriate remedy, including a refund or replacement where applicable.

The requested 7-day reporting period applies to prompt reporting of delivery issues. It does not shorten the 90-Day Performance Guarantee or automatically exclude a later valid claim under consumer protection law.

Returns & Return Shipping

Please contact us before returning a product so we can provide the correct instructions.

If a return is required for an approved performance guarantee, damage or defect claim, we will arrange or cover reasonable return shipping costs.

Because these products are liquids, we may instead ask you to retain the product or provide appropriate disposal instructions. Do not ship the product back until you receive our guidance.

We do not charge restocking fees for approved guarantee, damage or defect claims.

Refund Processing

Approved refunds are issued to the original payment method. We will notify you when the refund has been processed.

The time it takes for the funds to appear in your account depends on your bank or payment provider.

Change of Mind

We do not offer returns or refunds solely because you change your mind. This does not affect eligible performance guarantee claims, damaged or defective product claims, or your statutory rights.

Your Consumer Rights

Our 90-Day Performance Guarantee is additional to your rights under applicable consumer protection laws.

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 (New Zealand) or other applicable laws. Those rights may continue beyond the periods stated in this policy.

For all questions, return enquiries and claims, contact:

hello@resurrectioncarcare.com